Shipping policy

Shipping Information

Thank you for shopping with Marine Dana. We are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below to understand how we process and ship your purchases.

1. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation (excluding weekends and holidays). Orders placed after 8:00 AM (PST) or over the weekend will be processed on the next business day.

2. Important Note:

 All promotional free shipping offers are valid for the Continental U.S. only. Due to the weight and size of our products, shipments to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands are excluded from free shipping promotions.

 

3. Standard Shipping Rates & Estimated Delivery Time

Continental U.S.

We offer Free Shipping on Orders Over $100. A flat $5 shipping fee applies to orders under $100.

Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands

 Orders shipped to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands are subject to a flat-rate shipping fee of $50 USD per order.

Shipping fees (if applicable) are non-refundable once the order has been processed and shipped.

4. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.

Due to carrier restrictions, products containing batteries may ship separately.

Remote or hard-to-reach areas may incur additional shipping time.

5. Tracking & Notifications

Once your order is shipped, you will receive an email confirmation with tracking information and the estimated delivery date. You can track your shipment directly from the carrier’s website using the tracking number provided.

6. Delivery Responsibility

Marine Dana is not responsible for:

Lost or stolen packages after delivery confirmation.

Delays caused by weather, customs, carrier disruptions, or incorrect shipping information provided by the customer.

Once the tracking status shows "Delivered", the order is considered fulfilled. We cannot offer replacements or refunds for claims of non-receipt after this status is reached.

7. Questions or Assistance

Questions about your shipment? Email us at support@marinedana.com (Mon–Fri, replies within 1 business day). Our support team is based in China; all orders ship from warehouses in the United States — U.S. mailing address: 1021 E Lincolnway, Cheyenne, WY 82001; U.S. warehouse: 4577 Maywood Ave, Vernon, CA 90058.